Sparkpad LLC ("Sparkpad") gladly accepts returns for units sold on an individual basis and for all orders of up to 50 units. The return policy for these smaller orders (aka "Sample Orders") is described below. There are no returns for orders of more than 50 units (aka "Volume Orders"). Note that units sold as part of a Volume Order still carry the same one-year warranty as units sold as part of a Sample Order.
Sample Order Return Policy
If you are not satisfied with your Sparkpad device or devices (the "Product"), you may return the Product after obtaining a return material authorization ("RMA") during the 30-day period following your receipt of the Product. If the item is returned unused, undamaged, in its original condition, and in the original packaging in accordance with this policy, we will exchange it or offer a refund of the purchase price paid. Your refund will be made by crediting the account used to make the original purchase. The Product must be received by Sparkpad within 14 days after issuance of the RMA (21 days for returns sent from outside the U.S.).
All Products must be packed in the original packaging including any accessories, manuals and documentation that shipped with the Product. A $10.00 open box fee will be assessed on any opened hardware or accessory, and damage and missing part restocking fees may apply. The RMA number must be included with the returned Product.
To obtain an RMA, please send an email request to email@example.com.
Shipping and handling charges and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Sparkpad. If you return Products to Sparkpad (a) without a RMA from Sparkpad, (b) beyond the 14 day RMA issuance period (21 days for RMAs outside the U.S.), or (c) without proper packaging, Sparkpad retains the right to either refuse delivery of such return or charge you a restocking fee. The time to credit your account may vary, depending on processing time. Please allow a minimum of 4 weeks for Sparkpad to credit the account used to make the original purchase.